This feature requires the OfficeExpert TrueDEM Advanced for Microsoft Teams license

Call Quality Debug Level

The Call quality Debug level page shows you information about a call and its participants. The information is derived from both Microsoft CQD and our own agent. CQD data is usually not available right away, therefor this data may be added with a delay. Agent data from the OfficeExpert TrueDEM agent is shown as soon as it is available. 

The top of the page displays the call status and indicates the available data source for populating the information below.

Data Sources:

• TrueDEM Agent Call Data Only   - Information shown is based on TrueDEM Agent data only
• Microsoft Call Records Only - Information shown is based on Microsoft Call Records data only
• All Call Data is Available  - Information shown is a combination of TrueDEM Agent data and Microsoft Call Records Data

A Call Status can either be "In-Progress or Recently Completed"  or "Completed

Key elements are:

The attendee and relay map shows you where people are located and what relays were used during the call. The Insights banner shows when predetermined conditions appeared that could point at issues. 

The attendee list shows you the attendees with an indicator of the their worst experience segment during the call. If real time data was collected for the attendee (requires the EPM agent), there will be a link to “Real Time Data”. This will give you specific real time metrics for the user and their device during the call. For users with an internal account, you will also see a link in the “Open User Details”.

Section: Impact of Issues

To quickly identify potential problems and causes for bad call experiences, use the Impact of Issues section. It shows you two lists.

1. A list of attendees who had problems with their ‘send’ stream(s)
2. A list of attendees who had problems with their ‘receive’ stream(s)

As problems with the send stream mean that the data is already impacted even before Microsoft receives it and distributes it to the other participants, this generally has impact on all attendees. Whereas problems with receive stream generally mean that only the affected attendee is impacted. The number of packets gives an indication of the duration of the problem.

Section: Local Networking

The local networking section includes two tables. The first table is primarily powered by Microsoft Call Records data, while the second table is entirely based on TrueDEM Agent data.

The Local Network Connection information is derived from Microsoft Call Records.

Local Network Connection based on Microsoft Call Records

Example

A brief description of the different columns is provided below:

• DisplayName -- Name of the Attendee
• Connection Type -- Type of the Conenction (Wired or Wi-Fi)
• linkSpeed -- Network Link Speed
• Wi-Fi Signal Strength -- Average Signal Strength
• Wi-Fi Channel -- Used Wi-Fi Channel
• Wi-Fi Battery Charge -- Remaining Battery charge if Wi-Fi was used
• Wi-Fi Band -- Used Wi-Fi Band
• Wi-Fi Vendor Driver -- Wi-Fi Driver Vendor Name
• Wi-Fi Vendor Driver Version -- Version of the Wi-Fi Driver
• Wi-Fi Bssid - Used Accesspoint
• MacAddress - MacAddress of the Network Interface
• Wi-Fi MSFT Driver - Wi-Fi Driver Name from Microsoft
• Wi-Fi MSFT Driver Version -- Version of the Wi-Fi Driver from Microsoft
• Avg Bandwidth(Bytes) -- Average available Bandwidth
• Wi-Fi RadioType -- What Radio Type was used?

TrueDEM Agent Enhanced Network Detail

This data represents TrueDEM Agent data. A user may appear multiple times if they have utilized multiple sessions.

Example:

A brief description for the different columns is provided below:

• DisplayName -- Name of the Attendee. A user can appear multiple times if there are several sessions.
• Start -- Start of the Session
• End -- End of the Session
• Used Media -- Which Media was used by the User ? Audio, Video, VBSS
• Primary Adapter -- Main Network Adapter based on OS
• Audio Protocol -- Which Audio Protocol was used ? UDP or TCP ? UDP is the preferred protocol
• Public IP(s) -- List of used Public IP addresses during the call
• Public Port(s) -- List of used Public Ports during the call
• Local IP(s) -- List of used Local IP addresses during the call
• Local Port(s) -- List of used Local Ports during the call
• Wi-Fi SSID -- Used SSID
• Wi-Fi Signal (%) -- Timeline of the Signal Strength in %
• Wi-Fi RSSI (db) -- Timeline of the RSSI in db
• Managed Net Id -- NetworkId (e.g. 10.12.0.0/24) of the used Corporate Managed Network
• Managed Net Name -- Name of the used Corporate Managed Networ
• Gateway MAC -- MAC address of the Gateway
• Wi-Fi Bssid -- Used Accesspoints(s)
• Wi-Fi Channel Count -- Number of used Channels
• Wi-Fi Bssid Count -- Number of used Accesspoints
• Local IP Count -- Number of used Local IPs
• Public IP Count -- Number of used Public IPs
• Wi-Fi Max. Send (Mbps) -- Timeline of Outbound Speed on Wi-Fi in Mbps
• Wi-Fi Max. Rec. (Mbps) -- Timeline of Inbound Speed on Wi-Fi in Mpbs
• Net Inbound (Kb/s) -- Timeline of Inbound Network Traffic in kb/s
• Net Outbound (Kb/s) -- Timeline of Outbound Network Traffic in kb/s
• Managed Net SSID -- Name of the Managed Network SSID
• Managed Net WAP -- Name of Managed Network WAP

Other sections:

The other sections show you the specific metrics from CQD for the call as well as a general option to export all data in once. For ongoing calls and calls that recently finished, these sections may be empty if no CQD data has been received yet. In general, Microsoft makes this data available approximately 30 minutes after the call. OfficeExpert TrueDEM Real Time data will be available immediately by clicking the Real Time Data link behind one of the user names in the top.

Getting details for an individual user

To see CQD information as well as TrueDEM data across the multiple users of the call, you can review the tables on the Call Quality Debug page you are on right now as that contains the data as provided by Microsoft.

To see specific data collected by the OfficeExpert TrueDEM agent data directly from the device and Teams client click on the "Real Time Data" link in the participant table. 

This will open the  Real Time Call Data – Details for an individual user page.

Linked pages