Plans and Features to Fit Your Needs Today, and Tomorrow
Maximize Your Monitoring
Microsoft 365
TrueDEM M365
The Most Accurate User Experience & Outage Detection for Microsoft 365
Easily detect and comprehend any problems with Microsoft 365 user experiences. Quickly identify what’s going on, who’s affected, and where it’s coming from within seconds. Leverage proactive steps to alert users, prevent downtime and disruptions, as well as prevent needless productivity losses and helpdesk calls.
Includes
- User experience monitoring for Microsoft 365
- Organizational wide in-depth insights into outages & issues
- Exportable data reporting for verification and third-party support
- Configurable notification & alerting systems
- Default data retention up to 30 days
- Premium Support
Your Benefits
- Easy deployment, rapid results
- Fast detection of Microsoft 365 disturbances and outages
- Area of Responsibility identification to assign issues to the right department, expert or third party
- Minimize helpdesk calls with early detection
- Remediation & impact reporting for third-party support
- Scales with your business
Pricing
Per monitored user
Volume discounts via Enterprise License
Expand Your Insights
Advanced
TrueDEM Advanced
Full End to End, Real-Time User Experience Monitoring for Microsoft 365 & Microsoft Teams Call Analytics
Unlock limitless growth with advanced features and support! Gain additional digital experience insights from user, device, and network level, on top of TrueDEM M365 monitoring. Take digital operations to the next level by ensuring seamless connectivity for employees, customers, and partners with the fastest and most accurate support for Microsoft 365 and Microsoft Teams Calls.
Includes
- Real-Time Microsoft Teams calls & meetings monitoring
- Users’ local device metrics, including OS and hardware analytics. No remoting required.
- Home Wi-Fi & ISP monitoring
- Individual & organization-wide pattern analysis
- Extended data retention up to 6 months
Your Benefits
- Easy deployment, rapid results
- Fast detection of Microsoft 365 disturbances and outages
- Area of Responsibility identification to assign issues to the right department, expert or third party
- Minimize helpdesk calls with early detection
- Remediation & impact reporting for third-party support
- Scales with your business
Pricing
Per monitored user
Min. 250 users for mixed-tier Enterprise
24/7 Site Monitoring
Site Monitor
TrueDEM Site Monitor
24/7 Synthetic Monitoring and Proactive Site Surveillance for Microsoft 365
Maximize your operational awareness with continuous insights into your Microsoft 365 environment. TrueDEM Site Monitor uses virtual testing users to perform synthetic transactions, providing an accurate, 24/7 pulse on service availability and network performance, complementing the end-to-end user experience monitoring strategy.
Includes
- Synthetic Transaction Monitoring using Virtual Testing Users 24/7 verification of Microsoft 365 workload availability and performance
- Site-based network monitoring and connectivity path analysis
- Targeted agent deployment on select devices per location (no universal rollout required)
- Proactive alerting systems for service degradation and regional outages
Your Benefits
- Continuous performance validation that remains active even when regular users are offline
- Policy-compliant site monitoring using dedicated bots to validate service health without interacting with employee hardware
- Minimized administrative overhead through a lightweight, site-specific deployment model
- Early detection of infrastructure and network issues at specific branch offices or regions
- Reliable insights into M365 service health across diverse geographic locations
Pricing
Per location / site
Lightweight agent, select-device deployment
Flexible Licensing Options
Enterprise License
Comprehensive volume licensing for all Microsoft 365 users in your tenant.
This model is designed for organizations seeking end-to-end visibility across their entire digital landscape. It provides the deepest level of technical insight and streamlines operations by ensuring a unified monitoring strategy for the entire workforce.
Licensing options
- TrueDEM M365 or Advanced for all users: Full-spectrum monitoring and deep-dive analytics for every person in the tenant.
- Mixed-Tier Licensing: Combine TrueDEM Advanced (minimum 250 users) for your high-intensity power users with TrueDEM M365 for the rest of the organization.
Select License
Targeted licensing for specific high-intensity Microsoft Teams users.
A strategic solution for organizations prioritizing targeted deployment over universal coverage. This model offers a versatile entry point for growing environments, allowing you to focus your monitoring power exactly where it delivers the highest business value.
Best suited for
- Large Enterprises with highly varied Microsoft 365 usage patterns across different roles
- Segmented Organizations or subsidiaries that require deep technical insights into Teams call quality and performance for specific departments.
Not Sure Which Plans and Features to Pick?
Learn More About TrueDEM’s Pricing
TrueDEM’s pricing structure is based on the number of users monitored, ensuring simplicity and transparency for all customers. Contact us for more information.
Why TrueDEM is the Foundation of Innovation
The secret to a successful hybrid organization? A radical shift in monitoring true digital experiences from hybrid Microsoft 365 environments. The proof is in the performance.
What Customers Say
"Perfect tool for Microsoft Teams troubleshooting.
The must have tool for troubleshooting the Microsoft Teams issues."