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The Call quality Debug level page shows you information about a call and its participants. The information is derived from both Microsoft CQD and our own agent.
Key elements are:
The attendee and relay map shows you where people are located and what relays were used during the call.
The attendee list shows you the attendees with an indicator of the their worst experience segment during the call. If real time data was collected for the attendee (requires the EPM agent), there will be a link to “Real Time Data”. This will give you specific real time metrics for the user and their device during the call. For users with an internal account, you will also see a link in the “Open User Details”.
Impact of Issues:
To quickly identify potential problems and causes for bad call experiences, use the Impact of Issues section. It shows you two lists.
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