Portal:
The portal has been extended with several new features and has now been designated as the new default homepage. This includes menu's to go to underlying reports and dashboards as well as new pages.
Environment Status
Environment Status shows the scoring of a service based on our own TrueDEM technology with a score of 0 (completely down) to 100 (operating within or above the range of what is to be expected as normal for the organization in the last three weeks around the same time).
This page shows the performance quality of the TrueDEM monitored services. For each service, three aspects are monitored and scored:
- Service API response
- Network connectivity
- Authentication
The overall score is that of the lowest scoring aspects as mentioned above. To see more details and performance for the underlying services, click on a services to get more details which are again scored on the three aspects of authentication, login and API response:
The Environment Status page also shows you the number of currently reporting agents compared to what was expected based on similar days/timeframes in previous weeks. This can be seen as a good indicator of connectivity problems. For instance when you see a sudden dip in reporting agents that can't be explained away by a national holiday or other events.
MS Health page
The MS Health shows the services health as reported by Microsoft itself. To see details and a timeline on incidents for an impacted service, you can click on an impacted service. This will open a page showing all active incidents for that service along timelines. To see the full text, simply hover over an entry on the timeline
Ease of Navigation
The new portal links for Admin Reports and Microsoft Teams from now on will take you to all the relevant reports and dashboards that were previously only accessible through the Grafana browse feature.
Additionally, all portal sub-screens use bread crumbs for easy navigation and all Grafana dashboards and reports now also have a "Home" button that will take you back to the portal homepage.
The existing folders under the Grafana Browse feature have been cleaned up as well. With obsolete dashboards moved into the Legacy folder.
Dashboards:
Improved Real Time Call Data - Details page
The existing Real Time Call Data details page was replaced to include many more new data points. This page can be used to do retrospective research into any call on a monitored device. Key changes:
- Direct insight into the users activities during the call in terms of audio, video and screen sharing participation
- A in call anaylsis of the top CPU consuming processes (Note! This will only be available for new calls, not for calls made before the release of this feature)
- Multiple new Metrics were added for Video sharing, screen sharing and audio
Preview:
Preview: User Experience page
Through the user search you are now able to preview a page depicting the individual User's experience. The page is still in development and will likely change.
The goal of this page is to provide a first high level insight with recommendations on a specific user. As said, the number of recommendations will be gradually expanded. The second tab provides insight into the individual users experience of the various M365 services in comparison to that of the organization. From here the admin can choose to dive deeper into the users details by opening the User Details page (button in the top).
