This release was an intermediate release that came out to push two major improvements.
Ready to use insights on the status of your M365 Apps
First of all, our new App status page now shows you the current impact on the actual applications and their features across the various platforms on which they are used. This allows you to see what features and applications are impacted when things are failing.
Not only does this allow you to see what users across your organization might be experiencing and gauge the scope of impact, it also gives you a way to suggest alternatives, for instance to use the Teams client on the web, if the desktop app is having problems.
Based on our performance insights taken from all the monitored users, this allows you to quickly zoom in on failing services and the impact they have on your organization.
Different plans for different needs!
We heard you! Many organizations have expressed interest in a user experience monitoring solution for Microsoft 365, specifically excluding Microsoft Teams. To address these specific needs and preferences, we have decided to offer TrueDEM in two separate ways: OfficeExpert TrueDEM M365 and OfficeExpert Advanced for Teams. This allows you to choose the solution and level of insight that best fits your needs and desires.
- OfficeExpert TrueDEM M365
TrueDEM M365 gives you direct insights into your user’s experience on service, application, platform and functionality level. It gives you the ability to see at a glance, whether for instance Outlook is impacted, what it is impacting (e.g., is mail, calendaring or presence operating less than desirable), and on which platforms (web, desktop app or mobile). Now you can see immediately what is and isn’t working, and give your users the information they need to divert and keep working.
With TrueDEM M365, you know exactly what is going on with M365 and where problems are, both bottom up (from each user’s perspective) and top down (organization, ISP and network-wide), so that you know where to focus your troubleshooting.
- OfficeExpert Advanced for Teams
On top of all the benefits of TrueDEM M365, OfficeExpert TrueDEM Advanced for Teams gives you all the necessary benefits to quickly and effectively troubleshoot Microsoft Teams calls, down to your user’s devices, local networks and more, including all call participants. It offers a multitude of additional reports and gives all the information you need for both troubleshooting at first sight, as well as comprehensive deep diving.
OfficeExpert TrueDEM Advanced for Teams offers you a single glass of pane view into everything that matters for identifying and troubleshooting degraded Microsoft Teams calls and user experiences, including real time and post analysis.
