Commsverse 2026: Real-Time Teams Analytics and AI-Ready Data

Two days at Commsverse 2026 are behind us. A great conference with a few observations worth sharing.

First, the part nobody put on the agenda. Mercedes-Benz World in Weybridge turned into a furnace. 42 degrees on Wednesday, 40 on Thursday. No session covered it. Every attendee lived through it. If you were there, you know exactly what I mean.

The reaction that came up again and again: people were surprised at how well TrueDEM can do intra-call analytics in real time.

Most teams are used to working with CQD. It gives you aggregated quality data and solid trend lines. But you read it after the fact, and it works at the level of the aggregate, not the live call.

TrueDEM works while the call is happening, collecting data and making it accessible to you right away. We see the call as the user experiences it, in real time, with real data from the endpoint. For a lot of visitors that was a genuine shift. They are used to looking back at aggregated numbers. We let them watch the call as it unfolds with full insights.

AI was the thread running through the whole event. It was the subject of the opening keynote. It was on stands across the floor, from intelligent call routing to AI based call analytics and conversational AI.

With TrueDEM we enhance what AI can do by providing the data underneath it.

One of the things we were able to demonstrate is our prototype of how TrueDEM is able to expose its data through an MCP integration, which means it can feed AI agents directly. By using MCP, TrueDEM is also AI agnostic, so any tool that supports MCP and OAuth, can work with our data. What struck people was not a clever demo. It was the depth and quality of the data we can hand to an AI system. Good answers need good data. That is the part we bring.

One more thing worth mentioning. Our booth sat next to AudioCodes. No coincidence, as the two solutions line up well.

AudioCodes OVOC gives you a strong view of the voice infrastructure: the SBCs, the gateways, the routing layer, and the carrier side of a call. TrueDEM picks up at the user end, measuring the actual Teams client experience across the wider Microsoft 365 stack. Infrastructure health on one side, real user experience on the other. For organizations running Enterprise Voice, the two together cover the full picture.

Last but not least: Thank you to everyone who stopped by our booth at Commsverse 2026. Events like this test the way we explain what we do, and they sharpen it, helping us hone how to further improve our product.

If you want to see what your Teams users are really experiencing, in real time rather than after the fact, or have full fidelity data on any Teams call, that is exactly what TrueDEM was built for. Take a closer look here.