OfficeExpert TrueDEM
Digital Experience Optimization for Microsoft 365 that changes everything.
Break through the complexities of improving true digital experience. Receive actionable insights from the end-user perspective, regardless of where they work.
One Platform that Empowers the Optimization of Digital Experience
Monitoring from End-User Perspective
Full visibility into the true digital experience for Microsoft 365.
Providing an end-to-end viewpoint, OfficeExpert TrueDEM collects telemetry data in real-time from the endpoint devices so you can identify, troubleshoot, and remediate problems before they negatively affect your employee’s productivity.
Proactively Identify Digital Experience Issues
OfficeExpert TrueDEM digital experience optimization (DXO) shines a light on all aspects of the digital journey, no matter where employees are working.
Using smart agents reporting from each device endpoint, the telemetry data provides the details needed to pinpoint issues, make informed decisions and optimize the experience.
Data-Driven Decisions to Improve Digital Experience
OfficeExpert TrueDEM enables IT operations with comprehensive data analytics that they need for full, end-to-end assessments and root-cause analysis.
Using a single pane-of-glass for integrated data analytics your IT operations group can pinpoint the area of responsibility accurately and quickly.
Layers of the OfficeExpert TrueDEM Platform
OfficeExpert TrueDEM for M365
Quickly identify, prioritize, and respond to incidents and vulnerabilities based on risk and situational awareness. Transform the impact, speed and delivery of IT with a modern M365 performance management solution.
OfficeExpert TrueDEM for Teams
Gain additional digital experience insights from user, device, and network level. Take digital operations to the next level by ensuring seamless connectivity for employees, customers, and partners.
Value Wherever You Start
Enterprise, But for Every Business Size
OfficeExpert TrueDEM Offers Unparalleled Value for Organizations Relying on Microsoft 365 and Teams
- Accelerate ROI for Microsoft 365
- Faster call quality troubleshooting for Microsoft Teams Voice
- Proactive remediation for legacy hardware upgrades
- Reduce the number of Teams calls rated as Poor Quality
- Improve adoption for Microsoft Teams Voice
- Identify network routing anomalies
- Accelerate ROI for Microsoft 365
- Faster call quality troubleshooting for Microsoft Teams Voice
- Proactive remediation for legacy hardware upgrades
- Reduce the number of Teams calls rated as Poor Quality
- Improve adoption for Microsoft Teams Voice
- Identify network routing anomalies
Improve the Digital Experience for Your Employees
End-to-end network performance, device performance, call quality, and cloud service availability information to enable organizations with complete visibility over their M365 environment and drive an optimized digital experience.
PEOPLE
Experience is everything. Get it right.
An excellent digital experience starts with optimized performance. OfficeExpert TrueDEM helps identify chokepoints that negatively impact performance and spotlights the cause so it can be fixed quickly.
OPERATIONS
Operate efficiently and proactively.
Don’t settle for data that only tells you what happened. OfficeExpert TrueDEM reveals every touchpoint interaction in real time, giving you full visibility to quickly and accurately uncover the why and where for issues, so they can be fixed fast and productivity restored.
BUSINESS
Deliver better business results.
Stop wasting time guessing which optimization efforts are delivering business results with on-demand analysis, exploration, and querying of data. Drive business decisions with insights into what has the greatest business impact.
Customer Stories
Case Study
FINANCIAL SERVICES
See how this U.S. Fortune 100 company transformed Microsoft Teams call quality troubleshooting and reduced their analysis time from 12-hours to just 15-minutes per issue.
What Customers Say
"Perfect tool for Teams troubleshooting.
The must have tool for troubleshooting the Teams issues."
Go Deeper, Look Closer
Why Choose Digital Experience Optimization?
The Business Benefits of OfficeExpert TrueDEM
