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Reduce Troubleshooting Time for Teams Call Quality Issues from Days to Minutes



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Read our Webinar Slides on Slideshare.

Please join us for this discussion with Ståle Hansen (Microsoft RD & Teams MVP) to hear the unvarnished truth from Microsoft Teams UC experts about troubleshooting call quality issues.

If your company has transitioned to Microsoft Teams as the standard solution for internal and external calls, and for all online meetings, then you need to attend this webinar. This will be a “no holds barred” technical discussion with Microsoft Teams UC experts on the necessary data sources to do proper root cause analysis for Teams call quality issues. We will discuss the 5 common factors that impact call quality performance and spotlight what information and tools are needed to monitor those items in tandem with the Call Quality Dashboard (CQD).
While valuable as a high-level oversight tool, CQD doesn’t help isolate what problems are causing issues. This is painfully true for remote workers and their unmanaged networks.  What’s needed is full visibility into each aspect of the cloud connection – from the user endpoint to the Microsoft data center – to provide transparency on the impact for the users’ digital experience.
During the webinar you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new SaaS solution provides data analytics for Microsoft 365 performance and availability from the end-user perspective. If you want to know the truth about your Teams call quality experience, then you should see how actionable insights can speed troubleshooting and help remediate issues before they become escalations from an executive.

About Ståle Hansen (CEO at CloudWay, Microsoft RD & Teams MVP)
Ståle Hansen is the Founder and Principal Cloud Architect at CloudWay. He is awarded as Microsoft Regional Director and Office Apps and Services MVP with over a decade of experience with Skype for Business and now focused on hybrid Microsoft 365 and Teams. In 2018 he received an honorary award from Microsoft Norway for his longtime commitment to knowledge-sharing. He was recognized as top 100 UC influencers by Mio in 2020.

As a popular public speaker he is regularly invited to share his experience at international conferences such as Lync Conference, TechEd, Microsoft Ignite, Experts Live, CommsvNext and Techmentor. He is a co-author of the book „Office 365 for IT Pros“ and you can follow his YouTube channel on Microsoft 365 productivity. He loves to share his understanding as a blogger since 2009 and as a highly rated trainer.

What you will learn

  • Real-Time monitoring for remote user call quality performance
  • Detailed analytics for end-point computers (CPU, memory, background processes, etc.)
  • In-Depth metrics for ISP performance
  • Fast troubleshooting for call quality issue resolution

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