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Success Story

Julius Blum

Julius Blum GmbH is headquartered in Austria administrates an infrastructure of about 4.000 IBM Notes users, a multitude of Notes groups and Domino servers.

Customer
Julius Blum GmbH
Industry
Metal Processing
Employees
4.000 HCL Notes users
Topic
Standardization & Process Optimization

That’s why I chose panagenda

Our aim was to reduce the administrative effort for Notes and automate changes in everyday work practices. It was important for us to maintain high quality data, while making things easier for the user. panagenda offered excellent solutions that met all our requirements.

Expecations were exceeded
We often work with Notes-Groups. Unless names and designations were changed, we had to adjust authorization manually. These processes have now been automated at database level, having cut processing time dramatically.

The biggest difference in everyday work
In my opinion, panagenda’s solutions completely replaced more complex tools previously used. The ability to control all Notes clients automatically from our headquarters and the elimination of previously necessary follow-up work, has very positive side effects in many areas.

Cooperation with panagenda
The implementation of the interfaces ran smoothly due to the excellent support. The installation and configuration was self-explanatory and panagenda’s consultants were always available and competent in resolving our day to day needs.

Our aim was to reduce the administrative effort for Notes and automate changes in everyday work practices. It was important for us to maintain high quality data, while making things easier for the user. panagenda offered excellent solutions that met all our requirements.

Expecations were exceeded
We often work with Notes-Groups. Unless names and designations were changed, we had to adjust authorization manually. These processes have now been automated at database level, having cut processing time dramatically.

The biggest difference in everyday work
In my opinion, panagenda’s solutions completely replaced more complex tools previously used. The ability to control all Notes clients automatically from our headquarters and the elimination of previously necessary follow-up work, has very positive side effects in many areas.

Cooperation with panagenda
The implementation of the interfaces ran smoothly due to the excellent support. The installation and configuration was self-explanatory and panagenda’s consultants were always available and competent in resolving our day to day needs.

Conclusion

Inefficient practices are quickly recognized by panagenda and high quality solutions offered.
We were able to increase performance significantly while considerably reducing administrative burden.

Conclusion

Inefficient practices are quickly recognized by panagenda and high quality solutions offered.
We were able to increase performance significantly while considerably reducing administrative burden.

Through analysis, standardization and being able to reset important settings upon client restart, the number of support calls has been reduced from 4 per day to 1-2 per week. The support costs and end user downtime has also been reduced by 90% – 95%, which means that MarvelClient has paid for itself in just the first few months.

Raoul Morik
IT-Administrator (Julius Blum GmbH)

In a Nutshell

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