Independent Expertise
Our team provides unbiased analysis, free from vendor-specific assumptions, giving you an objective view of your digital performance.
Industry Benchmarking
Compare your metrics against industry standards with our CPI to see where you stand and identify areas for improvement.
Comprehensive Coverage
Our reports cover all critical aspects of performance – from Microsoft 365 services to network and endpoints – ensuring you get a complete picture of your digital ecosystem.
Our Services at a Glance
Data Source
Our reports are based on OfficeExpert TrueDEM data, which gathers performance metrics from various aspects of your IT environment, including Microsoft 365 services, Teams, network infrastructure, and endpoint devices. This provides a comprehensive view of how each element impacts your organization’s digital performance, allowing for thorough analysis and actionable insights.
Data Source
Our reports are based on OfficeExpert TrueDEM data, which gathers performance metrics from various aspects of your IT environment, including Microsoft 365 services, Teams, network infrastructure, and endpoint devices. This provides a comprehensive view of how each element impacts your organization’s digital performance, allowing for thorough analysis and actionable insights.
Objective Data Evaluation
Our team conducts an independent and detailed evaluation of the gathered data to ensure unbiased results. By analyzing metrics like latency, bandwidth, endpoint health, and user activity without preconceived notions, we identify true areas of concern and provide reliable, data-driven recommendations.
Objective Data Evaluation
Our team conducts an independent and detailed evaluation of the gathered data to ensure unbiased results. By analyzing metrics like latency, bandwidth, endpoint health, and user activity without preconceived notions, we identify true areas of concern and provide reliable, data-driven recommendations.
Benchmarking
We offer benchmarking services to compare your performance against industry standards using our Cloud Performance Indicator (CPI). This helps you understand how your Microsoft 365, Teams, network, and endpoint performance measures up to similar organizations, highlighting strengths as well as opportunities for improvement.
Benchmarking
We offer benchmarking services to compare your performance against industry standards using our Cloud Performance Indicator (CPI). This helps you understand how your Microsoft 365, Teams, network, and endpoint performance measures up to similar organizations, highlighting strengths as well as opportunities for improvement.
Results Presentation
We present our findings in a detailed, structured session. Our experts walk you through the data, providing clear and easy-to-understand explanations of key metrics. We engage with your team to answer questions, clarify details, and work together to identify specific opportunities for optimization that align with your business goals.
Results Presentation
We present our findings in a detailed, structured session. Our experts walk you through the data, providing clear and easy-to-understand explanations of key metrics. We engage with your team to answer questions, clarify details, and work together to identify specific opportunities for optimization that align with your business goals.
Access to TrueDEM Sources
Customers receive not only a presentation of the findings but also direct access to relevant OfficeExpert TrueDEM data sources. This includes detailed dashboards, visual reports, and real-time metrics that enable your team to perform further analysis, empowering you to make informed, data-driven decisions for continuous performance improvement.
Access to TrueDEM Sources
Customers receive not only a presentation of the findings but also direct access to relevant OfficeExpert TrueDEM data sources. This includes detailed dashboards, visual reports, and real-time metrics that enable your team to perform further analysis, empowering you to make informed, data-driven decisions for continuous performance improvement.
Flexible Frequency Options
Customers can choose the frequency of these performance reviews based on their needs. Options include quarterly, semi-annual, or annual analysis reports. This flexibility ensures that you have consistent, up-to-date insights into the performance of your digital ecosystem, allowing for ongoing monitoring and timely adjustments to maintain peak efficiency.
Flexible Frequency Options
Customers can choose the frequency of these performance reviews based on their needs. Options include quarterly, semi-annual, or annual analysis reports. This flexibility ensures that you have consistent, up-to-date insights into the performance of your digital ecosystem, allowing for ongoing monitoring and timely adjustments to maintain peak efficiency.
How Our Customers Are Benefiting
CUSTOMER STORY
INTERSPORT Optimizes Microsoft 365 Performance with OfficeExpert TrueDEM
CUSTOMER STORY
INTERSPORT Optimizes Microsoft 365 Performance with OfficeExpert TrueDEM
What Customers Say
OfficeExpert provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the OfficeExpert insights for a proactive infrastructure optimization.
Björn Bendix | IT Adminstrator Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. OfficeExpert gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods | Infrastructure Service Manager at Pharmac, NZ
As using Microsoft 365 in the cloud, it is easy to put a fault on Microsoft or network whenever there is an issue occurring because it is difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. With OfficeExpert, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue.
Jicky Li | Senior Manager IT at IIC – INTERSPORT International Corporation GmbH
