Step-by-Step Onboarding
Our onboarding process is designed to be thorough and supportive, ensuring that all necessary configurations are set up smoothly and correctly.
Comprehensive Support
From licensing to network configuration, our experts assist you in every aspect of TrueDEM setup, providing a seamless experience.
Customer Empowerment
We ensure your team is fully trained and confident in using the TrueDEM portal, empowering you to take control of your digital experience monitoring.
Our Services at a Glance
EntraID Enterprise Application Consents
We guide our customers step-by-step through the process of granting the necessary permissions for OfficeExpert TrueDEM within enterprise applications. This includes helping IT administrators understand what permissions are required, why they are necessary, and how to efficiently configure them to ensure a secure and smooth setup.
EntraID Enterprise Application Consents
We guide our customers step-by-step through the process of granting the necessary permissions for OfficeExpert TrueDEM within enterprise applications. This includes helping IT administrators understand what permissions are required, why they are necessary, and how to efficiently configure them to ensure a secure and smooth setup.
License and Deployment Channel Assignment
We ensure that users and groups are assigned the correct licenses and deployment channels for seamless integration. Our team works closely with you to determine the optimal licensing strategy, ensuring that the right users have the appropriate level of access and that deployment channels are correctly configured for the best user experience.
License and Deployment Channel Assignment
We ensure that users and groups are assigned the correct licenses and deployment channels for seamless integration. Our team works closely with you to determine the optimal licensing strategy, ensuring that the right users have the appropriate level of access and that deployment channels are correctly configured for the best user experience.
OfficeExpert TrueDEM Manager Deployment
Our experts assist in deploying the OfficeExpert TrueDEM Manager to ensure optimal functionality. This includes guidance on installation, configuration best practices, and ensuring that the deployment aligns with your organization’s IT policies and infrastructure requirements. We also provide support for testing the deployment to verify that everything is functioning correctly.
OfficeExpert TrueDEM Manager Deployment
Our experts assist in deploying the OfficeExpert TrueDEM Manager to ensure optimal functionality. This includes guidance on installation, configuration best practices, and ensuring that the deployment aligns with your organization’s IT policies and infrastructure requirements. We also provide support for testing the deployment to verify that everything is functioning correctly.
Assistance with Firewall, Proxy, and AppBlocker
If needed, we provide support in configuring firewalls, proxies, and app blockers to facilitate smooth communication with OfficeExpert TrueDEM. Our team helps identify and configure the necessary firewall rules, proxy settings, and app blockers to ensure that the TrueDEM components can communicate effectively, without compromising your organization’s security standards.
Assistance with Firewall, Proxy, and AppBlocker
If needed, we provide support in configuring firewalls, proxies, and app blockers to facilitate smooth communication with OfficeExpert TrueDEM. Our team helps identify and configure the necessary firewall rules, proxy settings, and app blockers to ensure that the TrueDEM components can communicate effectively, without compromising your organization’s security standards.
Introduction to the OfficeExpert TrueDEM Portal
We familiarize our customers with the TrueDEM portal and help them navigate its features effectively. This includes a comprehensive walkthrough of the portal’s functionalities, such as accessing performance data, generating reports, and using dashboards. Our goal is to ensure that your team feels confident in using the portal to monitor and improve your digital environment.
Introduction to the OfficeExpert TrueDEM Portal
We familiarize our customers with the TrueDEM portal and help them navigate its features effectively. This includes a comprehensive walkthrough of the portal’s functionalities, such as accessing performance data, generating reports, and using dashboards. Our goal is to ensure that your team feels confident in using the portal to monitor and improve your digital environment.
How Our Customers Are Benefiting
CUSTOMER STORY
INTERSPORT Optimizes Microsoft 365 Performance with OfficeExpert TrueDEM
CUSTOMER STORY
INTERSPORT Optimizes Microsoft 365 Performance with OfficeExpert TrueDEM
What Customers Say
OfficeExpert provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the OfficeExpert insights for a proactive infrastructure optimization.
Björn Bendix | IT Adminstrator Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. OfficeExpert gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods | Infrastructure Service Manager at Pharmac, NZ
As using Microsoft 365 in the cloud, it is easy to put a fault on Microsoft or network whenever there is an issue occurring because it is difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. With OfficeExpert, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue.
Jicky Li | Senior Manager IT at IIC – INTERSPORT International Corporation GmbH
