Holistic Troubleshooting Approach
Our service covers all aspects of Teams call quality, from network and endpoint analysis to user experience monitoring, ensuring no issue goes unnoticed.
Expert Insights
Our team of specialists uses in-depth TrueDEM data to provide actionable insights that go beyond surface-level troubleshooting.
Proactive Prevention
We help you identify potential problems before they disrupt communication, ensuring a seamless Teams experience for all users.
Our Services at a Glance
Issue Identification
We quickly identify areas responsible for Teams call quality issues, such as network instability, endpoint misconfigurations, or bandwidth limitations. Our systematic approach ensures that we can rapidly pinpoint the root causes that impact call quality.
Issue Identification
We quickly identify areas responsible for Teams call quality issues, such as network instability, endpoint misconfigurations, or bandwidth limitations. Our systematic approach ensures that we can rapidly pinpoint the root causes that impact call quality.
In-Depth Analysis with TrueDEM Data
Our experts use OfficeExpert TrueDEM data for a comprehensive analysis of call quality issues. We assess various metrics, including network latency, packet loss, jitter, and endpoint performance, to uncover the root causes of the issues and provide actionable insights.
In-Depth Analysis with TrueDEM Data
Our experts use OfficeExpert TrueDEM data for a comprehensive analysis of call quality issues. We assess various metrics, including network latency, packet loss, jitter, and endpoint performance, to uncover the root causes of the issues and provide actionable insights.
Proactive Customer Empowerment
We empower our customers by providing them with tools and knowledge to proactively address issues before they occur. Leveraging insights from OfficeExpert TrueDEM, we help implement preventive measures and best practices to enhance the overall Teams experience.
Proactive Customer Empowerment
We empower our customers by providing them with tools and knowledge to proactively address issues before they occur. Leveraging insights from OfficeExpert TrueDEM, we help implement preventive measures and best practices to enhance the overall Teams experience.
Network and Endpoint Performance Analysis
We provide detailed insights into network performance, such as bandwidth utilization, and endpoint performance, including device health and configurations, that impact call quality. Our analysis helps identify performance bottlenecks and areas for improvement.
Network and Endpoint Performance Analysis
We provide detailed insights into network performance, such as bandwidth utilization, and endpoint performance, including device health and configurations, that impact call quality. Our analysis helps identify performance bottlenecks and areas for improvement.
Focusing on User Experience
With our TrueDEM analysis, we identify specific factors that negatively affect user experience, such as poor connectivity, hardware issues, or configuration errors. We then provide targeted solutions to improve end-user satisfaction and ensure a seamless communication experience.
Focusing on User Experience
With our TrueDEM analysis, we identify specific factors that negatively affect user experience, such as poor connectivity, hardware issues, or configuration errors. We then provide targeted solutions to improve end-user satisfaction and ensure a seamless communication experience.
How Our Customers Are Benefiting
CUSTOMER STORY
Financial Services Giant Enhances User Experience Through Teams Optimization
CUSTOMER STORY
Financial Services Giant Enhances User Experience Through Teams Optimization
What Customers Say
What Customers Say
OfficeExpert provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the OfficeExpert insights for a proactive infrastructure optimization.
Björn Bendix
IT Adminstrator
Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. OfficeExpert gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods
Infrastructure Service Manager
Pharmac, NZ
As using Microsoft 365 in the cloud, it is easy to put a fault on Microsoft or network whenever there is an issue occurring because it is difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. With OfficeExpert, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue.
Jicky Li
Senior Manager IT
IIC – INTERSPORT International Corporation GmbH
