That laptop is four years old. The CPU spikes every time a Teams call starts. A background process is eating 40% of memory. Your user just says “it’s slow.” TrueDEM shows you exactly what’s going on with every device.
TrueDEM’s device intelligence gives IT teams continuous visibility into how endpoint hardware and software affect the Microsoft 365 experience. The agent runs in user context on the device itself, capturing data on CPU utilization, memory usage, active processes, OS and Teams versions, audio devices, hardware characteristics, and more. No remote sessions needed, no matter where the user works. Built by panagenda as part of the TrueDEM platform.
A comprehensive timeline view showing network, device, and call quality events for any user’s device over the last 7 to x days. Three expandable categories with aggregated scores.
Device utilization shown as both minimum and 90th percentile (P90) values, so extreme outliers don’t cause false alarms. You see sustained resource pressure, not momentary spikes, which is what actually impacts the user experience.
Basic device characteristics at a glance: hardware model, OS version, Teams version, agent status, and last-seen timestamp. Quickly verify data completeness before drawing conclusions.
Dedicated report showing the distribution of Outlook classic vs. new Outlook across your organization with usage insights. Track migrations and identify whether specific versions correlate with performance issues on certain device types.
Application installations, updates, and removals logged as events alongside performance data. When performance changes, you can visually correlate it with software changes on the same timeline.
A comprehensive timeline view showing network, device, and call quality events for any user’s device over the last 7 to x days. Three expandable categories with aggregated scores.
Device utilization shown as both minimum and 90th percentile (P90) values, so extreme outliers don’t cause false alarms. You see sustained resource pressure, not momentary spikes, which is what actually impacts the user experience.
Basic device characteristics at a glance: hardware model, OS version, Teams version, agent status, and last-seen timestamp. Quickly verify data completeness before drawing conclusions.
Dedicated report showing the distribution of Outlook classic vs. new Outlook across your organization with usage insights. Track migrations and identify whether specific versions correlate with performance issues on certain device types.
Application installations, updates, and removals logged as events alongside performance data. When performance changes, you can visually correlate it with software changes on the same timeline.
TrueDEM gives you continuous device performance data for every endpoint. No remote sessions, no user interruption, no guesswork.
Policy says replace anything older than four years: 1,200 devices at ~€800 each. TrueDEM shows 300 devices consistently have high CPU during calls and correlated quality degradation. 400 others are four years old but performing perfectly. Instead of replacing 1,200, you build a prioritized list of 300 that genuinely need it, with evidence for management.
"[TrueDEM] suddenly provided us with full visibility of our current Microsoft Teams call quality problems and highlighted the specific issues that we needed to fix."
Chief Information Officer, Corporate IT Services | U.S. Fortune 100 Financial Services Company
TrueDEM collects a broad range of device telemetry including (among other things) CPU and memory utilization, active processes and their resource consumption, hardware model and specifications, OS version, Teams client version, connected audio and video devices, and software installation/update/removal events. The data is collected in user context during Teams calls, when device load is typically at its peak. No admin rights or remote sessions required.
Yes. TrueDEM captures CPU and memory usage specifically during active Teams calls, not just at idle. This is critical because devices that perform fine during normal work may struggle under the additional load of real-time audio and video processing and that’s exactly when device limitations impact the user most.
Yes. Instead of replacing devices based on age alone, TrueDEM provides actual performance data like CPU pressure, memory utilization, call quality correlation, so you can identify which devices genuinely need replacement and which are performing adequately despite their age. This enables data-driven hardware decisions and more targeted budget allocation.
No. The TrueDEM agent runs in user context and does not require admin rights. It’s deployed via the TrueDEM Manager (which can be pushed through Intune, SCCM, GPO, or any software deployment tool) and installs as a lightweight MSIX Store App. It supports Windows 10+, macOS, and VDI environments.
TrueDEM correlates device performance with call quality on the same timeline. If a user’s call quality degrades, you can see whether it coincides with high CPU from a competing process, a recent software update, or a hardware limitation, all in one view, without switching between tools.
Yes. VDI environments add complexity because the device picture is split between the virtual machine (handling signaling and session control) and the local physical endpoint (handling media streams when optimization is active). TrueDEM monitors both the VDI host and the local device (Windows only), helping you determine whether a performance issue originates from the virtual machine’s resources or the physical endpoint. A distinction that is particularly difficult to make without dedicated monitoring.
Roll out the TrueDEM agent. Device telemetry starts flowing immediately.