Microsoft 365 is the backbone of your organization’s productivity. But in a hybrid world, do you really know how each user experiences it? TrueDEM breaks through the complexity with per-user, per-service, per-platform visibility across every work location.
TrueDEM’s M365 experience monitoring capabilities give IT teams per-user, per-service visibility into how employees actually experience Microsoft 365 across Outlook, SharePoint, OneDrive, Teams, Copilot, and other services. In today’s hybrid work reality, where employees connect from corporate offices, home offices, and everywhere in between, this visibility is no longer optional. Built by panagenda as part of the TrueDEM platform.
A single dashboard showing the health of every M365 workload in your organization, represented as scores with color-coded status (Normal, Impacted, Degraded) and sub scores for key areas.
A detailed view per M365 app showing performance across platforms (Windows, macOS, web, mobile) and functionalities (mail, calendaring, presence, file access, and more). Filter to show only impacted services, sort by severity, and drill into specific tests.
Search any user and see their complete M365 experience: which services are working well, which are degraded, device health, network quality, and connectivity journey from their device to Microsoft’s cloud. No remote session needed.
A ranked view of the ISPs and managed networks used across your organization, with per-ISP scoring against historical baselines. Click any ISP to see workload-specific performance for users on that network.
Ready-to-use post-incident reports showing impacted users, impacted time per incident and per user, and affected locations. Useful for internal communication, SLA documentation, and identifying patterns in recurring incidents.
A single dashboard showing the health of every M365 workload in your organization, represented as scores with color-coded status (Normal, Impacted, Degraded) and sub scores for key areas.
A detailed view per M365 app showing performance across platforms (Windows, macOS, web, mobile) and functionalities (mail, calendaring, presence, file access, and more). Filter to show only impacted services, sort by severity, and drill into specific tests.
Search any user and see their complete M365 experience: which services are working well, which are degraded, device health, network quality, and connectivity journey from their device to Microsoft’s cloud. No remote session needed.
A ranked view of the ISPs and managed networks used across your organization, with per-ISP scoring against historical baselines. Click any ISP to see workload-specific performance for users on that network.
Ready-to-use post-incident reports showing impacted users, impacted time per incident and per user, and affected locations. Useful for internal communication, SLA documentation, and identifying patterns in recurring incidents.
TrueDEM gives you the full picture per user, per service, per location. So you can optimize the M365 experience proactively instead of guessing reactively.
The support@[org].com mailbox handles hundreds of messages a day across three countries. The EMEA team mentions it feels sluggish between 8 and 10 AM. Nobody escalated because it always fixes itself.
TrueDEM shows per-user, per-location access latency for Exchange workloads. EMEA users consistently experience elevated latency during morning peak, while users in other regions are fine. The issue isn’t Exchange Online, it’s how traffic is routed between regions. A chronic, invisible problem surfaced in minutes.
With TrueDEM, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue."
Jicky Li, Senior Manager IT | IIC - INTERSPORT International Corporation GmbH
TrueDEM gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool."
Alan Woods, Infrastructure Service Manager | Pharmac, New Zealand
TrueDEM monitors all key M365 services, including Outlook, SharePoint, OneDrive, Teams, Copilot, and many others, at the service, application, platform, and functionality level. This means you can see whether mail, calendaring, or presence is impacted, and on which platform (Windows desktop, macOS, web, or mobile). Coverage is continuously expanding, and the monitoring works the same regardless of where the user works.
No. The TrueDEM agent runs on the user’s device and communicates directly with the TrueDEM SaaS platform over standard HTTPS. It monitors M365 performance from whatever network the user is connected to, corporate, home, hotel, mobile hotspot, without requiring a VPN tunnel for the monitoring itself.
Each M365 workload gets a score based on each user’s own historical baseline. Because scores are derived from actual user activity rather than synthetic bot-based tests, they reflect real-world experience with far greater accuracy. The score reflects how each service is performing right now compared to what’s normal for that user, not against an arbitrary industry benchmark.
Yes. TrueDEM correlates Microsoft Service Health incidents with your actual user impact data, showing exactly which users are affected and on which platforms. This lets you triage effectively, communicate precisely, and advise users on workarounds (for example, directing them to a platform that’s still performing normally). Post-incident, TrueDEM provides outage impact reports for documentation and analysis.
No. TrueDEM monitors the M365 digital experience across all work locations: corporate office, home office, and everywhere in between. Its strength is providing consistent, per-user visibility regardless of where people work, so you get a unified view across your entire workforce. Remote and hybrid visibility is where the biggest gap exists in most organizations, but TrueDEM covers all employees equally.
Roll out the TrueDEM agent. Visibility starts flowing immediately, from every location.