The network path crosses half a dozen boundaries: Wi-Fi, VPN, corporate network, ISP, public internet, Microsoft’s edge. A problem at any point degrades the experience. TrueDEM traces the complete journey for every user.
TrueDEM’s network intelligence gives IT teams M365-specific visibility into every layer of the network path between a user’s device and Microsoft’s cloud, including local Wi-Fi quality, VPN routing impact, corporate network routing, ISP behavior, and the distance to Microsoft’s data centers. Unlike generic network monitoring tools, TrueDEM measures from the user’s perspective and correlates network performance with M365 service quality. Built by panagenda as part of the TrueDEM platform.
Select a user, date, and time to see the full network path they took to reach Microsoft Teams or Exchange Online. Every hop from device through internal network, ISP(s), and into Microsoft’s infrastructure, with round-trip time measurements at each segment. Scans retained for up to 90 days.
A report identifying users making Teams calls from Wi-Fi networks below acceptable standards for real-time communication. Filter by minimum score threshold and call count to focus on the most impacted users first. Click any user for per-call Wi-Fi quality scores.
Identifies corporate networks with the highest ratios of poor-quality Teams calls using network-specific metrics: call setup failures, mid-call failures, and send/receive quality event ratios. Analyze whether problems are outbound, inbound, or both.
Per-ISP performance data showing response times, hop counts, and user distribution. Identify ISPs causing latency spikes and compare ISP performance across locations. Click any ISP for routing detail.
See which Microsoft media relay regions handle your call traffic and how they compare. Relays are ranked by latency against the fastest region as benchmark, with both absolute and percentage impact shown. A comparison view covers the prior three months to surface changes over time.
Select a user, date, and time to see the full network path they took to reach Microsoft Teams or Exchange Online. Every hop from device through internal network, ISP(s), and into Microsoft’s infrastructure, with round-trip time measurements at each segment. Scans retained for up to 90 days.
A report identifying users making Teams calls from Wi-Fi networks below acceptable standards for real-time communication. Filter by minimum score threshold and call count to focus on the most impacted users first. Click any user for per-call Wi-Fi quality scores.
Identifies corporate networks with the highest ratios of poor-quality Teams calls using network-specific metrics: call setup failures, mid-call failures, and send/receive quality event ratios. Analyze whether problems are outbound, inbound, or both.
Per-ISP performance data showing response times, hop counts, and user distribution. Identify ISPs causing latency spikes and compare ISP performance across locations. Click any ISP for routing detail.
See which Microsoft media relay regions handle your call traffic and how they compare. Relays are ranked by latency against the fastest region as benchmark, with both absolute and percentage impact shown. A comparison view covers the prior three months to surface changes over time.
TrueDEM maps the complete network journey for every user, from their device through every hop to Microsoft’s cloud, so you can stop suspecting the network and start proving exactly where the issue is.
The ISP nobody could prove was the problem
Users in one region complain for weeks. Everyone assumes it’s Microsoft. TrueDEM shows one ISP with consistently elevated round-trip times while others in the same area score normally. Per-ISP, per-location evidence to escalate, not “our users say it’s slow” but data, hop by hop.
The network change that broke Teams without anyone noticing
Routine routing change on Thursday. No complaints. Friday morning, TrueDEM flags a spike in call setup failures at that location. Users haven’t escalated. The data is clear: something changed. Rolled back before the Monday ticket flood.
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that home Wi-Fi and internet connections presented a major blind spot. TrueDEM gives us granular visibility of those factors."
Alan Woods, Infrastructure Service Manager | Pharmac, New Zealand
With TrueDEM, it enhanced our visibility so we could see the data from a user computer all the way to the Microsoft Service."
Jicky Li, Senior Manager IT | IIC - INTERSPORT International Corporation GmbH
TrueDEM collects a broad range of network telemetry from the user’s endpoint including (among other things) Wi-Fi signal strength, channel, BSSID, and band; wired connection details; VPN adapter detection; bandwidth and latency measurements; packet loss and jitter; and full traceroute data showing every hop from the device to Microsoft’s cloud with round-trip times per segment.
Yes. TrueDEM detects when a user is connected via VPN through virtual adapter identification and shows the impact on the connectivity journey. You can compare the network path and round-trip times with and without VPN active, making it straightforward to identify cases where full-tunnel VPN routing is adding unnecessary latency, and to verify that split tunneling is working correctly after configuration changes.
No, it complements them. Traditional LAN/WAN tools monitor your corporate network infrastructure. TrueDEM monitors the network from the user’s perspective, covering the segments that traditional tools can’t see: home Wi-Fi, ISP routing, VPN impact, and the last mile to Microsoft’s cloud. Together they provide complete network visibility.
TrueDEM correlates Teams call quality data with Wi-Fi network information, scoring each network against established thresholds for real-time communication (such as minimum signal strength requirements). Networks scoring below these thresholds are flagged, and you can see which users are making calls from substandard Wi-Fi, both on managed corporate networks and on unmanaged home or public networks.
Yes. TrueDEM provides per-ISP performance data with round-trip times, hop counts, and historical trends. When you need to escalate a performance issue to an ISP, you have specific evidence: which users are affected, what the latency looks like at each hop, and how that ISP’s performance compares to others in the same region. This turns a vague “our users say it’s slow” into a data-backed service request.
Connectivity journey scans are retained for up to 90 days, allowing historical comparison. This is particularly useful for identifying whether a routing change or ISP behavior shift coincides with a change in user experience over time.
Roll out the TrueDEM agent. Network path visibility starts flowing immediately.