Prioritize user experience
The processes within the business must be done in a uniform way, so the real battleground becomes the user experience achieved with the vendor’s software.
– IDC
Improve the user experience for Teams voice/video calls
Identify Remote Users with Slow Network Access
Spotlight Call Quality Issues Quickly
Proactively Replace Devices Causing Poor Performance
Increased Productivity
Accurate performance data allows you to drill-down on call quality problems and pinpoint the root cause such as ISP routing anomalies or poor performance from Home Office Wi-Fi networks.
Performance of M365 Service
Performance of Teams Service
Impacted Users by Country
Actionable User Data
Fewer Helpdesk Calls
Call quality performance data is provided from user endpoints every few minutes to quickly identify issues and help remediate user experience problems before they get reported to the helpdesk.
Infrastructure Performance Insights
ISP Performance Insights
Call Quality Performance Overall
Call Quality Performance by User
Seamless Remote Worker Experience
OfficeExpert EPM categorizes detailed metrics using a secure repository in Microsoft Azure providing insights on device upgrades needed for teleworkers.
Content Spotlight
Blog
Top 5 Reasons Why Your Teams Call Quality Suffers
Blog
Top 5 Reasons Why Your Teams Call Quality Suffers
Scalable, Secure & Compliant
- Enterprise Scalability
OfficeExpert EPM is architected for enterprise customers. The solution can manage over 1-year of Microsoft 365 usage analytics including call quality metrics and endpoint performance data. - Data Security
All data elements and usage metrics gathered by OfficeExpert EPM are anonymized and encrypted at rest and during transmission to the Azure repository. Once aggregated in the Azure database, the information is maintained in separate tables and ONLY accessible through a secure login controlled with different RBAC allowances. - Regulatory Compliance
For more information, please refer to our Knowledge Base: Privacy Policy for OfficeExpert EPM.
- Enterprise Scalability
OfficeExpert EPM is architected for enterprise customers. The solution can manage over 1-year of Microsoft 365 usage analytics including call quality metrics and endpoint performance data. - Data Security
All data elements and usage metrics gathered by OfficeExpert EPM are anonymized and encrypted at rest and during transmission to the Azure repository. Once aggregated in the Azure database, the information is maintained in separate tables and ONLY accessible through a secure login controlled with different RBAC allowances. - Regulatory Compliance
For more information, please refer to our Knowledge Base: Privacy Policy for OfficeExpert EPM.
OfficeExpert EPM provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the OfficeExpert EPM insights for a proactive infrastructure optimization.
Björn Bendix | IT Adminstrator Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. OfficeExpert gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods | Infrastructure Service Manager at Pharmac, NZ
Want to see more?
See how OfficeExpert can help you improve call quality enterprise-wide with Endpoint Monitoring.
