Note: This text is provided as a courtesy. It has been automatically translated using software and may not have been proofread. The English language version is considered the official version and you can find the most up-to-date information there.

Troubleshoot call quality issues for Microsoft Teams

Identify home office connectivity issues and computer performance problems for remediation.

LIVE WEBINAR // DEC 9

OfficeExpert | Microsoft 365 Teams

3 key lessons we’ve learned from enterprise customers
that significantly improves the digital experience for Microsoft Teams call quality.

For CIOs, IT Leaders & Microsoft Teams Operation Managers

Prioritize user experience

The processes within the business must be done in a uniform way, so the real battleground becomes the user experience achieved with the vendor’s software.
IDC

Improve the user experience for Teams voice/video calls

Identify Remote Users with Slow Network Access

Spotlight Call Quality Issues Quickly

Proactively Replace Devices Causing Poor Performance

Increased Productivity

Accurate performance data allows you to drill-down on call quality problems and pinpoint the root cause such as ISP routing anomalies or poor performance from Home Office Wi-Fi networks.

Performance of M365 Services
Performance of TeamsService
Impacted Users by Country
Actionable User Data

Performance of M365 Service

Performance of M365 Services

Performance of Teams Service

Performance of TeamsService

Impacted Users by Country

Impacted Users by Country

Actionable User Data

Actionable User Data

Fewer Helpdesk Calls

Call quality performance data is provided from user endpoints every few minutes to quickly identify issues and help remediate user experience problems before they get reported to the helpdesk.

ISP Performance Insights
Call Quality Performance Overall
Call Quality Performance by User

Infrastructure Performance Insights

ISP Performance Insights

ISP Performance Insights

Call Quality Performance Overall

Call Quality Performance Overall

Call Quality Performance by User

Call Quality Performance by User

Seamless Remote Worker Experience

OfficeExpert EPM categorizes detailed metrics using a secure repository in Microsoft Azure providing insights on device upgrades needed for teleworkers.

Tiered Insights

Content Spotlight

Blog

Top 5 Reasons Why Your Teams Call Quality Suffers

Blog

Top 5 Reasons Why Your Teams Call Quality Suffers

Scalable, Secure & Compliant

  • Enterprise Scalability
    OfficeExpert EPM is architected for enterprise customers. The solution can manage over 1-year of Microsoft 365 usage analytics including call quality metrics and endpoint performance data.
  • Data Security
    All data elements and usage metrics gathered by OfficeExpert EPM are anonymized and encrypted at rest and during transmission to the Azure repository. Once aggregated in the Azure database, the information is maintained in separate tables and ONLY accessible through a secure login controlled with different RBAC allowances.
  • Regulatory Compliance
    For more information, please refer to our Knowledge Base: Privacy Policy for OfficeExpert EPM.
  • Enterprise Scalability
    OfficeExpert EPM is architected for enterprise customers. The solution can manage over 1-year of Microsoft 365 usage analytics including call quality metrics and endpoint performance data.
  • Data Security
    All data elements and usage metrics gathered by OfficeExpert EPM are anonymized and encrypted at rest and during transmission to the Azure repository. Once aggregated in the Azure database, the information is maintained in separate tables and ONLY accessible through a secure login controlled with different RBAC allowances.
  • Regulatory Compliance
    For more information, please refer to our Knowledge Base: Privacy Policy for OfficeExpert EPM.

Want to see more?

See how OfficeExpert can help you improve call quality enterprise-wide with Endpoint Monitoring.

Explore Further Capabilities