The NYSE Floor Talk is an interview series on the iconic New York Stock Exchange floor. It allows business leaders and innovators to discuss news, timely topics, initiatives, and milestones. On March 28th, panagendians Ben Menesi, panagenda’s VP of Product & Innovation, and Carl Baumann, SVP of Sales & Business Development, were honored with the opportunity to explain OfficeExpert TrueDEM™ and what’s next in digital experience monitoring.

Ben joined Judy Shaw, the host of NYSE Floor Talk, and a communications veteran with 25 years of experience engaging the world’s preeminent brands and C-suite executives in a fast-paced, dynamic environment.

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3 Takeaways from the NYSE Floor Talk Interview

1) What specific benefits does the OfficeExpert TrueDEM product provide for large enterprise companies?

OfficeExpert TrueDEM is a leading technology in digital experience monitoring, prioritizing employee satisfaction, digital experience, and security.

“We’re serving over 1000 customers today, including more than 10% of the Fortune 500.”

Ben Menesi, VP, Products & Innovation

2) How can OfficeExpert TrueDEM help enterprises maintain the same level of efficiency and collaboration they had pre-pandemic?

OfficeExpert TrueDEM helps organizations managing their networks, even for remote users. It provides visibility into the entire end-user journey and helps pinpoint issues, saving time and money.

“With the pandemic, IT lost control of their networks, with people starting to work from home.”

Ben Menesi, VP, Products & Innovation

3) Are the challenges of supporting employees reflected in any key metrics or trends you’re seeing among enterprise organizations?

OfficeExpert TrueDEM helps organizations with unreported issues and maintaining a high-quality digital user experience. This leads to increased productivity and user satisfaction.

“58% of employees live with ongoing problems they never report to IT.”

Ben Menesi, VP, Products & Innovation

About OfficeExpert TrueDEM

In today’s hybrid workplace, IT operations groups are confronted with new challenges. To solve these, you need end-to-end telemetry data. OfficeExpert TrueDEM helps IT teams to identify the root cause of issues and fix them, which in turn reduces the number of IT tickets at the service desk and helps preventing the problems from reoccurring in the future.

To find out more about OfficeExpert TrueDEM and how it can help you proactively troubleshoot user experience problems for your Microsoft 365 deployment, visit our product page online or sign-up for a trial at