Call Quality Monitoring and Troubleshooting for Microsoft Teams
Microsoft Teams set a milestone recently with over 145M active daily users, which makes it the fastest growing solution in Microsoft history. And with that expansion comes the business needs for administration tools to help IT groups manage their Teams deployments. So what are the monitoring, management and reporting tools provided by Microsoft to help identify and troubleshoot issues with Teams, especially when it comes to call quality? That’s what we’re going to discuss in this session.
With Microsoft Teams replacing internal phone systems for enterprise organizations, it is imperative that Teams call quality be consistent, requiring IT to constantly monitor, investigate, and troubleshoot call performance problems. Microsoft realizes this is a crucial issue and provides organizations with Call Analytics and the Call Quality Dashboard (CQD) found in the Microsoft Teams admin center.
But do those tools provide enough detailed telemetry data to really troubleshoot issues that arise, especially for remote users working from home? During this presentation we will shine the light on the Teams administration tools and discuss the gaps and blind spots where additional performance data is necessary. Topics covered during the presentation will explore the following:
- Capabilities of the Teams Call Quality Dashboard
- Understanding the End-to-End Journey for Call Quality and Performance
- Telemetry Data Needed from Remote Users
- Root Cause Analysis for Call Quality Issues
- And more…
Don’t miss the opportunity to take advantage of this timely information and find out how you can improve your Teams call quality troubleshooting in the future.