panagenda acquires Perfrax: Creator of ground-breaking User Experience Monitoring and Microsoft Teams Call Quality Analytics
VIENNA, Austria (July 2, 2021) – panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, today announced its acquisition of Perfrax, creator of TrueDEM® – the only true digital experience monitoring solution for user desktop support, Microsoft 365 and Microsoft Teams calls and meetings. The addition of Perfrax to panagenda enables organizations to analyze the true user experience of Microsoft Teams calls and meetings for all employees, furthering panagenda’s mission to create rewarding software solutions for companies and collaboration landscapes worldwide.
“All the Microsoft Teams analytics companies and Microsoft itself provide limited information on the true user experience of all their employees, resulting in reduced productivity and value,” says Florian Vogler, co-founder and CEO of panagenda.
“With many companies expecting that 30-40% of their workforce will remain remote, we knew our strength in monitoring remote, work-from-home users was going to be in even higher demand. And I could see that Perfrax would need to grow or join a larger organization to capture the market. Joining panagenda was the obvious choice. By joining panagenda, our clients benefit from the leadership and global scale of one of the leading companies for collaboration landscape analytics and management,” says Gary Steere, the former Perfrax CEO who will run panagenda’s research division as Chief Research Officer (CRO).
With 14 years of experience in the field of analyzing and optimizing collaboration landscapes, panagenda is a global leader. Customers with more than 12 million licenses in over 70 countries rely on panagenda to ensure optimal value and cost of ownership of their collaboration platforms. panagenda has a world-wide presence with offices in the US, Germany, The Netherlands and Austria (HQ), and a strong partner network across the globe. For more information, follow panagenda on Twitter, Facebook, LinkedIn or visit www.panagenda.com.
Perfrax is the creator of true digital experience monitoring (TrueDEM) for Microsoft 365. TrueDEM accurately identifies the scope and impact of a problem, isolates root causes, and pinpoints problem areas with precision.
- Katrin Pascher, Marketing & Communications, panagenda Austria, email@example.com
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