A new customer success story was recently released on our website and published by the HCL marketing team as well. The story outlines the dramatic improvements of Notes client management and improved upgrade processes for a German manufacturing company, Nolte Küchen. Below is a quote from their Team Leader who manages the Notes and Domino environment for the company.
“Without MarvelClient a Notes upgrade would be almost impossible for us. It would take more than 12 months for all clients, or we might not even be able to complete it at all.”
— Dr. Dirk Kirchhoff (Team Lead HCL Notes/Domino, Nolte Küchen)
The company has been a long-time Domino shop, deploying the collaboration and communication platform in 1997. However, by 2010 they had a sprawling set of inconsistent client deployments across the organization. This was causing issues with IT support troubleshooting and making subsequent client upgrades a nightmare. After deploying MarvelClient the IT group was able to successfully identify the non-standard configurations on all computers and quickly implement a fixup campaign to push out a common install.
Helpdesk calls were reduced, and client performance improved for all HCL Notes users. As stated by their Team Lead HCL Notes/Domino, “MarvelClient suddenly provided us with full visibility into the current Notes client environment and highlighted the potential problems cause by a mixed bag of inconsistent installs.”
Enabling a Smooth and Speedy Notes Client Upgrade
For those customers who have not upgraded their Notes clients in years and are subsequently out of practice with the processes and procedures to ensure a smooth experience for their end users, we can help. The MarvelClient Upgrade solution empowers organizations to optimize their Notes client management and standardize all user installs with a consistent configuration. If any client settings or modifications are made through user error, they will be rectified and reset to the standard, supported configurations on the next restart of the Notes client. These automated restore functions enable any organization to ensure a consistent environment for their users and reduce the number of IT support calls from Notes client installation issues.
Find Out More
We are currently running a promotion to help customers with their Notes Client upgrades in preparation for the release of HCL Notes and Domino v12. If you are interested in finding out more about our MarvelClient Upgrade solution and how it can help streamline your client upgrade processes, please visit our promotion page online.