There is no denying that, over the course of time, a MS Teams ecosystem can become rather large and cumbersome to navigate through. It is not always easy to make sense of it. Given the many nuances and complex nature of the various interactions held by different teams that’s no surprise.

That’s why data analytics tools like panagenda OfficeExpert can help you prepare better for the unexpected. Build effective strategies to address and fix those potential issues and turn them into business opportunities. Are you ready?

Informed Decisions over Gut Feeling

Requirements around reporting and data analytics for MS Teams have always been some of the highest priorities by organizations. Especially, to better understand how people collaborate in groups. This is crucial because when deciding important topics, these decisions should be informed ones. Find more about this at the Microsoft Teams Forum about Reporting Capabilities.

Built-in Microsoft Analytics

Without utilizing data analytics, key important topics like influencing user adoption or increasing the openness and transparency across teams will be hard to achieve. This also makes it hard to help transform your organization. It’ll become an exercise of intuition versus making the most out of the hard facts. At the same time, we should not ignore the fact that Microsoft offers already a bunch of information out of the box.

The new Teams Admin Portal, for instance, with its Analytics section, is a good starting point. However, it lacks in terms of attempting to answer a rather important and relevant question. Instead of having just high-level numbers like “2 active channels”.

In-Depth Microsoft Teams Analytics

One of our customer’s favorite stories, in terms of data analytics, is the way they can see how inter-connected and inter-dependent the entire workforce is. Mostly beyond just their immediate teams, going from vertical hierarchies of project teams into horizontal, transversal networks and online communities. Those are well connected with one another through different clusters.

All in all, it is about providing a unique opportunity to understand. Embrace accordingly, how those same social networks and online communities have already become the new operating model within organizations.

What is the real activity in every single channel across all teams?

A Real Customer Example

Let’s see this with an example. In the first screenshot, we have identified five key knowledge practitioners within the organization (large bubbles). These are members of many teams. There are also people from other departments who are members. So they are interconnected and transversal across “many other departments” within the organization. They are acting not only as powerful and influential connectors, but experts in their subject matter regardless of the groups they interact with!

Screenshot 1: Key Knowledge Practitioners
Screenshot 1: Key Knowledge Practitioners
Screenshot 2: View by Departments
Screenshot 2: View by Departments

The approach is not only to observe from the end-user point of view, but also to see it from an organizational view. It’s all about providing answers to the right questions. Which End-User or Department (or even which geographical location) is better connected within the organisation through those free flows of knowledge.

It’s important to provide an opportunity to answer one of the most poignant challenges the business world faces today. How well inter-connected are you thanks to your MS Teams world? Are you still working in silos?

We are pretty certain you have already your own stories to nurture and build upon. We also know, you may well find answers to those stories with our newest panagenda OfficeExpert module “Teams Analytics”.

So, what are you waiting for? We are ready to help you finding answers to questions you never thought possible. Are you ready?